.n20-support-widget{position:fixed;right:17px;bottom:max(88px,env(safe-area-inset-bottom,0px));z-index:150;isolation:isolate;font:14px/1.45 system-ui,-apple-system,Arial,sans-serif;color:#183447}.n20-support-widget *{box-sizing:border-box}.n20-launch{display:flex;align-items:center;gap:10px;background:linear-gradient(125deg,#0e967b,#087b8f);border:0;border-radius:999px;color:#fff;box-shadow:0 11px 32px #0a536268;padding:10px 18px 10px 11px;font-weight:850;font-size:13px;cursor:pointer;position:relative}.n20-launch-icon{display:grid;place-items:center;background:#ffffff27;border-radius:50%;height:39px;width:39px;position:relative;z-index:2}.n20-launch-copy{position:relative;z-index:2;white-space:nowrap}.n20-launch-ring{position:absolute;inset:-5px;border:2px solid #17bd98;border-radius:999px;animation:n20-heartbeat 2.65s ease-in-out infinite;pointer-events:none}.n20-green-dot{position:absolute;top:1px;right:10px;width:10px;height:10px;background:#88ffb9;border:2px solid #087e86;border-radius:50%;box-shadow:0 0 12px #9effd3}.n20-launch:hover{filter:brightness(1.08);transform:translateY(-1px)}@keyframes n20-heartbeat{0%,100%{opacity:.15;transform:scale(.95)}55%{opacity:.75;transform:scale(1.07)}}.n20-chat-box{position:absolute;bottom:calc(100% + 15px);right:0;width:min(380px,calc(100vw - 24px));height:min(560px,calc(100dvh - 142px));display:flex;flex-direction:column;overflow:hidden;background:#fff;border:1px solid #d5e7e9;border-radius:22px;box-shadow:0 26px 60px #053c4e5e;animation:n20-rise .2s ease-out}.n20-chat-box[hidden]{display:none!important}@keyframes n20-rise{from{opacity:0;transform:translateY(9px)}to{opacity:1;transform:none}}.n20-chat-top{display:flex;align-items:center;gap:11px;background:linear-gradient(115deg,#09547b,#0c957b);color:#fff;padding:14px 12px}.n20-agent-icon{background:#ffffff27;border:1px solid #ffffff30;width:43px;height:43px;display:grid;place-items:center;border-radius:15px;flex:none}.n20-agent-copy{min-width:0;flex:1;display:grid;gap:3px}.n20-agent-copy strong{font-size:16px;line-height:1.2}.n20-agent-copy small{display:flex;align-items:center;gap:6px;color:#ddfff8;font-size:10px}.n20-status-dot{width:7px;height:7px;background:#a7ffcb;border-radius:50%;flex:none}.n20-close{flex:0 0 34px;display:grid;place-items:center;height:34px;border-radius:10px;border:0;background:#ffffff25;color:#fff;cursor:pointer}.n20-chat-privacy{font-size:11px;letter-spacing:.04em;text-align:center;color:#8ca6af;padding:8px;background:#f4fafb}.n20-chat-messages{flex:1;min-height:0;display:flex;flex-direction:column;overflow:auto;gap:10px;padding:13px;background:linear-gradient(155deg,#f3f9fb,#eaf3f8)}.n20-bubble{max-width:88%;padding:10px 13px;background:#fff;border:1px solid #e6eff2;border-radius:15px 15px 15px 5px;box-shadow:0 5px 15px #2547610b;overflow-wrap:anywhere;align-self:flex-start}.n20-bubble.n20-mine{align-self:flex-end;background:#dbf7eb;border-color:#c5ecde;border-radius:15px 15px 5px 15px}.n20-bubble-label{display:block;color:#068c78;font-size:10px;font-weight:800;margin-bottom:5px}.n20-bubble p{margin:0 0 5px;color:#173f50;font-size:13px;white-space:pre-wrap}.n20-bubble time{font-size:10px;color:#7a949e}.n20-chat-form{padding:11px;background:#fff;display:grid;gap:9px}.n20-chat-name{width:100%;padding:8px 11px;font:inherit;font-size:12px;border-radius:10px;border:1px solid #e2edf0;color:#173a4b;outline-color:#18a88c}.n20-message-compose{display:flex;align-items:stretch;gap:7px}.n20-chat-text{resize:none;width:100%;min-width:0;flex:1;max-height:100px;padding:11px;font:inherit;font-size:13px;line-height:1.4;border:1px solid #d8e8ea;border-radius:12px;color:#173a4b;outline-color:#0eab90}.n20-send{display:grid;place-items:center;flex:0 0 43px;border:0;border-radius:12px;color:#fff;background:linear-gradient(140deg,#0ea58a,#087c8e);cursor:pointer}.n20-send:disabled{opacity:.5}.n20-chat-status{color:#6e8790;font-size:11px;margin:0;min-height:12px}.v19-operator-entry[hidden]{display:none!important}@media(max-width:600px){.n20-support-widget{right:12px;bottom:max(84px,env(safe-area-inset-bottom,0px))}.n20-launch{padding:8px;width:56px;height:56px;justify-content:center}.n20-launch-icon{width:40px;height:40px}.n20-launch-copy{display:none}.n20-green-dot{right:4px;top:3px}.n20-chat-box{width:calc(100vw - 24px);height:min(580px,calc(100dvh - 148px));bottom:calc(100% + 10px)}}@media(prefers-reduced-motion:reduce){.n20-support-widget *{animation:none!important;transition:none!important}}
/* V21: one-time onboarding, true conversation closure and fresh-chat flow */
.n21-support-widget .n20-chat-box{background:#f4f9fb;min-height:330px}
.n21-support-widget .n20-chat-messages{background:linear-gradient(160deg,#f7fbff,#ecf6f8)}
.n21-support-widget .n20-chat-status{background:#fff;padding:0 12px;min-height:0;color:#b0374c}
.n21-support-widget .n20-chat-status:not(:empty){padding:6px 12px}
.n21-support-widget [hidden]{display:none!important}
.n21-welcome,.n21-closed{display:flex;flex:1;min-height:0;flex-direction:column;align-items:center;justify-content:center;overflow:auto;text-align:center;gap:9px;padding:22px 24px;background:linear-gradient(165deg,#f9ffff,#ecf8f6)}
.n21-welcome-icon,.n21-closed-icon{width:58px;height:58px;display:grid;place-items:center;color:#07947b;background:#d8f5ea;border-radius:20px;margin:0 auto 6px}
.n21-welcome h3,.n21-closed h3{font-size:19px;line-height:1.25;color:#113b4c;font-weight:850;margin:2px 0}
.n21-welcome p,.n21-closed p{font-size:13px;line-height:1.55;color:#688492;margin:3px 0 10px;max-width:280px}
.n21-start-form{width:100%;max-width:300px;display:grid;gap:10px;text-align:left}
.n21-start-form label{font-size:12px;color:#254b5c;font-weight:750}
.n21-start-form input{width:100%;padding:13px 14px;border:1px solid #cce1e7;border-radius:12px;box-shadow:0 3px 10px #0e445308;outline-color:#119783;background:#fff;color:#173f50;font:inherit}
.n21-start-form button,.n21-new{display:flex;justify-content:center;align-items:center;gap:9px;background:linear-gradient(120deg,#0c987f,#117b95);color:#fff;border:0;border-radius:13px;padding:13px;font:inherit;font-weight:850;cursor:pointer;width:100%}
.n21-start-form button:disabled{opacity:.6}
.n21-welcome>small{color:#90a5ad;font-size:10px;margin-top:5px}
.n21-new{max-width:230px}
.n21-active-head{display:flex;align-items:center;gap:12px;justify-content:space-between;padding:9px 13px;background:#eaf6f4;border-bottom:1px solid #d7eae7}
.n21-greeting{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:750;color:#26776e}
.n21-greeting:before{content:'●';color:#28bd8a;margin-right:7px}
.n21-end{border:1px solid #ebc9c9;background:#fff5f5;color:#b53c4a;border-radius:9px;padding:6px 10px;font:inherit;font-weight:750;font-size:11px;white-space:nowrap;cursor:pointer}
.n21-empty{align-self:center;color:#8098a4;font-size:12px;text-align:center;max-width:215px;margin:auto}
.n21-support-widget .n20-chat-form{display:flex;flex-direction:column;padding:13px;border-top:1px solid #e2ecef;gap:0}
.n21-support-widget .n20-chat-text{max-height:90px;border-radius:14px;background:#fbfdfd}
.n21-support-widget .n20-send{border-radius:13px;min-height:46px}
.n21-support-widget .n20-chat-box{height:min(565px,calc(100dvh - 145px))}
@media(max-width:600px){.n21-support-widget .n20-chat-box{height:min(565px,calc(100dvh - 150px))}.n21-welcome,.n21-closed{padding:17px}}

/* V27 operator presence, time labels and support schedule */
.n27-typing{margin:0 14px 4px;display:flex;align-items:center;gap:10px;border:1px solid #c9eae2;background:#e9f8f5;padding:9px 13px;border-radius:15px;color:#116d62;box-shadow:0 5px 15px #13897612;font-size:12px}
.n27-typing[hidden],.n27-offline[hidden]{display:none!important}
.n27-typing-name{font-size:12px;font-weight:800}
.n27-typing-line{display:flex;align-items:center;gap:3px;color:#588e8e}
.n27-typing-line i{height:5px;width:5px;border-radius:50%;background:#129b8a;animation:n27dots 1.25s infinite;display:inline-block}
.n27-typing-line i:nth-of-type(2){animation-delay:.2s}.n27-typing-line i:nth-of-type(3){animation-delay:.4s}
@keyframes n27dots{0%,60%,100%{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}
.n27-offline{margin:10px 12px;background:#fff4de;border:1px solid #f4daa8;border-radius:12px;padding:12px;color:#855c1d;font-size:12px;text-align:center}
@media(prefers-reduced-motion:reduce){.n27-typing-line i{animation:none}}

.n27-closed-hours .n21-start-form{display:none!important}

/* V28: Mobile chat stays inside the visual viewport when the software keyboard opens. */
@media (max-width:650px){
 .n20-support-widget.n20-expanded{position:fixed!important;inset:0!important;width:100vw!important;height:100dvh!important;z-index:2147483000!important;margin:0!important;isolation:isolate}
 .n20-support-widget.n20-expanded .n20-launch{display:none!important}
 .n21-support-widget.n20-expanded .n20-chat-box{
   position:fixed!important;top:var(--n28-chat-top,0px)!important;left:0!important;right:0!important;
   bottom:auto!important;width:100vw!important;max-width:none!important;
   height:var(--n28-chat-height,100dvh)!important;min-height:0!important;max-height:none!important;
   border-radius:0!important;border:0!important;margin:0!important;
   animation:none!important;display:flex!important;
 }
 .n21-support-widget.n20-expanded .n20-chat-box[hidden]{display:none!important}
 .n21-support-widget.n20-expanded .n21-welcome{justify-content:safe center!important;padding:16px 20px!important}
 .n21-support-widget .n21-start-form input{font-size:16px!important}
 .n21-support-widget .n20-chat-text{font-size:16px!important}
 .n21-support-widget .n20-chat-top{flex:none}
}


/* N24 V29: dedicated support-closed screen, no hidden onboarding form under warnings. */
.n29-office-closed{flex:1;min-height:0;overflow:auto;display:flex;flex-direction:column;align-items:center;justify-content:safe center;text-align:center;padding:20px 22px 24px;background:radial-gradient(circle at 50% 7%,#e4fff5 0%,transparent 46%),linear-gradient(160deg,#f8fcff,#edf7f6);gap:10px;color:#15394d}
.n29-office-closed[hidden]{display:none!important}
.n29-visual{height:92px;width:105px;position:relative;display:grid;place-items:center;flex-shrink:0;margin:0 auto 2px}
.n29-visual-icon{height:74px;width:74px;display:grid;place-items:center;color:#fff;background:linear-gradient(150deg,#0e9b82,#095a7c);border-radius:25px;box-shadow:0 12px 25px #126b8070,inset 0 1px 0 #ffffff75;transform:rotate(-7deg);position:relative;z-index:1}
.n29-orbit{position:absolute;border:1px solid #a6dcd3;border-radius:50%;width:88px;height:88px;transform:rotate(15deg)}
.n29-orbit-b{width:103px;height:103px;border-color:#c5e6e9;transform:rotate(-35deg)}
.n29-pill{display:inline-flex;align-items:center;gap:7px;padding:6px 12px;border:1px solid #efd9b9;border-radius:999px;background:#fff8e9;color:#845822;font-size:10px;font-weight:850;max-width:100%}
.n29-pill i{width:7px;height:7px;background:#e6a743;border-radius:50%;flex-shrink:0}
.n29-office-closed h3{font-size:21px;line-height:1.2;letter-spacing:-.4px;color:#163749;font-weight:900;margin:4px 0 0}
.n29-office-closed .n29-description{max-width:310px;font-size:12px;line-height:1.65;color:#698390;margin:0 0 7px}
.n29-hours-card{width:100%;max-width:318px;text-align:left;padding:13px 15px 10px;border:1px solid #d8e8e9;border-radius:16px;background:#fff;box-shadow:0 12px 25px #18425c12;display:grid;gap:11px}
.n29-hours-row,.n29-next-row{display:flex;align-items:center;gap:12px}
.n29-mini-icon{width:36px;height:36px;flex-shrink:0;display:grid;place-items:center;background:#e7f6f3;color:#078578;border-radius:11px}
.n29-hours-card span>small{display:block;font-size:10px;color:#6d8693;font-weight:700;margin-bottom:3px}
.n29-hours-card strong{display:block;font-size:12px;color:#193f50;font-weight:850;line-height:1.4}
.n29-next-row{padding-top:8px;border-top:1px solid #eaf1f3}
.n29-zone{text-align:center;font-size:10px;color:#7f98a4}
.n29-dismiss{border:1px solid #d5e7e8;background:#fff;color:#155c6c;border-radius:12px;display:flex;align-items:center;justify-content:center;gap:8px;font:inherit;font-size:12px;font-weight:850;min-height:40px;width:100%;max-width:190px;margin-top:6px;cursor:pointer}
.n29-service-offline .n20-status-dot{background:#ffcb65;box-shadow:0 0 0 3px #ffc96330}
.n29-service-offline .n20-green-dot{background:#ffcb65}
.n29-service-offline .n20-launch-ring{animation:none;opacity:.25}
@media(max-width:650px){.n29-office-closed{padding:18px 24px 24px;gap:10px}.n29-visual{height:80px}.n29-office-closed h3{font-size:22px}.n29-hours-card{max-width:340px}.n29-office-closed .n29-description{max-width:330px;font-size:13px}}
@media(max-height:580px){.n29-office-closed{justify-content:flex-start}.n29-visual{height:60px;width:70px}.n29-visual-icon{width:54px;height:54px;border-radius:18px}.n29-orbit{display:none}}
@media(prefers-reduced-motion:reduce){.n29-office-closed *{animation:none!important}}